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FAQ's


S.No. Name of Servcie Concerned Department Date of Go Live FAQ
BSES RAJDHAANI POWER LTD.
BSES RAJDHAANI POWER LTD.
1 Registration of billing and metering requests/ complaints BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
2 Registration of No current" complaints" BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
3 View and download last 12 months bills BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
4 Payment of new electricity connection Demand Note BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
5 Updation of contact details BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
6 Information about the outages BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
7 Verify the credentials of BRPL representative visiting consumer premises BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
8 WhatsApp Services BSES Rajdhaani Power Ltd. 05/01/2021 Image
BSES RAJDHAANI POWER LTD.
9 Load change (enhancement or reduction) BSES Rajdhaani Power Ltd. 22/05/2017 Image
BSES RAJDHAANI POWER LTD.
10 Bill payment of Energy Charges BSES Rajdhaani Power Ltd. 22/05/2017 Image
BSES RAJDHAANI POWER LTD.
11 Status Tracking of request/complaint BSES Rajdhaani Power Ltd. 22/05/2017 Image
BSES RAJDHAANI POWER LTD.
12 Modification in Address BSES Rajdhaani Power Ltd. 22/05/2017 Image
BSES RAJDHAANI POWER LTD.
13 Modification in Name BSES Rajdhaani Power Ltd. 22/05/2017 Image
BSES RAJDHAANI POWER LTD.
14 Modification in Category (low to high or high to low) BSES Rajdhaani Power Ltd. 22/05/2017 Image
BSES RAJDHAANI POWER LTD.
15 Issuance of New Connection BSES Rajdhaani Power Ltd. 22/05/2017 Image
 
NOTE: The period spent on field verification or verification of documents from an outside State is excluded from the SLA timelines.

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