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FAQ's


S.No. Name of Servcie Concerned Department Date of Go Live FAQ
BSES YAMUNA POWER LTD.
BSES YAMUNA POWER LTD.
1 Registration of billing and metering requests/ complaints BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
2 Registration of No current" complaints" BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
3 View and download last 12 months bills BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
4 Payment of new electricity connection Demand Note BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
5 Updation of contact details BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
6 Information about the outages BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
7 Verify the credentials of BYPL representative visiting consumer premises BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
8 WhatsApp Services BSES Yamuna Power Ltd. 05/01/2021 Image
BSES YAMUNA POWER LTD.
9 Issuance of New Connection BSES Yamuna Power Ltd. 22/05/2017 Image
BSES YAMUNA POWER LTD.
10 Status Tracking of request/complaint BSES Yamuna Power Ltd. 22/05/2017 Image
BSES YAMUNA POWER LTD.
11 Bill payment of Energy Charges BSES Yamuna Power Ltd. 22/05/2017 Image
BSES YAMUNA POWER LTD.
12 Modification in Category (low to high or high to low) BSES Yamuna Power Ltd. 22/05/2017 Image
BSES YAMUNA POWER LTD.
13 Modification in Name BSES Yamuna Power Ltd. 22/05/2017 Image
BSES YAMUNA POWER LTD.
14 Modification in Address BSES Yamuna Power Ltd. 22/05/2017 Image
BSES YAMUNA POWER LTD.
15 Load change (enhancement or reduction) BSES Yamuna Power Ltd. 22/05/2017 Image
 
NOTE: The period spent on field verification or verification of documents from an outside State is excluded from the SLA timelines.

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